Sunrun Reviews
(Rated by 13 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.3
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.4
- Customer Service4.5
- Return Policy4.4
- Good Value4.5
- Shipping & Delivery4.1
Recent Customer Reviews (13)
Janina Gottlieb
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Andreas Eiffel
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Kiera Coates
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James Weise
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Scott Ives
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Emma Klausen
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Maria Barth
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Ulrike Schmid
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Finlay O'Sullivan
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Gabriele Freitag
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Payment Methods
Accepted Payment Options:
Prices for items on Sunrun.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Sunrun credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Sunrun Pros & Cons
Pros
1
Accessibility: Sunrun offers a "solar as service" model, making it possible for homeowners to go solar with little upfront cost by leasing the system.
2
Maintenance and Repairs: Maintenance and repairs are covered for the life of the lease contract, providing peace of mind for homeowners.
3
Optional Accessories: Sunrun offers optional accessories like battery storage and EV chargers, enhancing the functionality of the solar system.
4
Customer Support: Some customers have reported positive experiences with knowledgeable and helpful representatives.
5
Wide Service Area: Sunrun covers a significant portion of the country, making it accessible to many potential customers.
CONS
1
Poor Communication: Many reviews highlight poor communication and delayed responses to warranty claims, which can be frustrating for customers.
2
Lease Contracts: Lease contracts can make selling a home more complicated, as the lease agreement remains with the company.
3
Lower Return on Investment: Leasing the system may result in a lower return on investment over the long term compared to purchasing the system outright.
4
Aggressive Marketing: Some customers have reported aggressive marketing tactics, which can be off-putting.
5
Customer Service Reputation: Sunrun has a mixed reputation, with many negative reviews regarding customer service and responsiveness.
Sunrun Features and Benefits
Features
Flexible ownership options
Own, finance, or lease premium solar plus storage solution tailored to home and lifestyle needs
Brightbox solar battery storage
Provides savings by using stored solar energy for lowest utility bills, simplicity in pricing, performance with outage protection keeping essentials running, peak time savings or backup power
Production guarantee
Refund issued if actual output is below guaranteed output during warranty period
Solar as a service model
Low upfront cost through leasing, predictable affordable payments, protection against rising utility costs
Maintenance and repairs coverage
Covered for life of lease contract, providing peace of mind
Optional accessories
Battery storage and EV chargers enhance solar system functionality
Wide service area
Available in 20 states, Washington D.C., and Puerto Rico, accessible to many customers
25-year warranty on equipment and workmanship
Ensures long-term reliability
10-year warranty on roof penetration
Protects home structure
24/7 system monitoring
Ongoing oversight for performance
Equipment replacement
Provided for life of the contract